Healthcare Call Center Manager Job at CornerStone Staffing, Dallas, TX

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  • CornerStone Staffing
  • Dallas, TX

Job Description

Do you want to work from the comfort of your own home? Do you have Healthcare Call Center Manager experience? APPLY NOW and come work for us!

 

We are seeking Area Managers to join our growing team!! Come work for a TOP COMPANY in the health care system. We are growing and in our busiest season and we are seeking candidates who are passionate about the health care field and providing great customer service!

 

Job Title

Healthcare Area Manager

Location

Remote – US | Must reside near TX (75056)

Compensation & Schedule

• $40hr BOE

• Schedule: 7am–7pm CST or 8am–8pm EST, Monday–Friday with flexibility for Saturdays

ROLE IMPACT

The Healthcare Area Manager oversees remote Micro-Hub teams supporting annual benefit re-verification initiatives. Serving as the central management liaison, this role drives operational excellence, ensures productivity targets are met, and upholds service standards. Key responsibilities include staffing, team leadership, client escalations, and data-driven decision-making aligned with strategic goals.

KEY RESPONSIBILITIES

• Lead daily operations for remote teams handling benefit re-verifications

• Supervise and coach Supervisors and Hub Leads to meet performance metrics

• Coordinate hiring, training, and performance monitoring of seasonal staff

• Collaborate cross-functionally to resolve escalated reimbursement issues

• Track and report on KPIs; participate in business reviews and production huddles

MINIMUM QUALIFICATIONS

• 4+ years in healthcare reimbursement or specialty medical insurance management

• Prior experience managing remote teams in high-volume support environments

• In-depth understanding of billing, appeals, coding, and payer systems

• Bachelor’s degree or relevant practice management experience preferred

CORE TOOLS & SYSTEMS

• Microsoft Excel, Word, PowerPoint

• CRM and call center platforms

• HIPAA-compliant systems

• Insurance portals and payer communication tools

• Business intelligence/reporting dashboards

PREFERRED SKILLS

• Knowledge of Medicare, Medicaid, and private payer reimbursement

• Background in call center leadership or pharmacy hub services

• Strong project management and conflict resolution skills

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Job Tags

Full time, Seasonal work, Remote work, Monday to Friday,

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