Customer Success Manager (remote US) Job at Spacelift, Redwood City, CA

ZkVlK0dkbHIzZ1dmZ29xZ0hPVHFkQkxxZ3c9PQ==
  • Spacelift
  • Redwood City, CA

Job Description

Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle—provisioning, configuration, and governance. It integrates with all your infrastructure tooling (e.g., Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure quickly.

By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivalled support, no-nonsense pricing, and a range of deployment models to fit your specific needs.

Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3 M in funding over four rounds from top venture capital firms, including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture Partners and Five Elms Capital.

You will serve as a Customer Success Manager (CSM) based in the USA, working directly with our customers to ensure they receive maximum value from the Spacelift product. 

In this role, the CSM candidate will manage the complete customer relationship, drive product adoption, and ensure successful experiences with Spacelift.

We are seeking a self-motivated individual with a cross-functional mindset, capable of managing time effectively and efficiently, a customer-centric thinker, and willing to go the extra mile to ensure customer satisfaction.

What you will be doing

  • Being the trusted advocate of customers needs to drive success
  • Own long-term customer relationships
  • Analyze customer data to improve customer experience
  • Establish clear customer retention goals through business review cadences
  • Promote product value through customer experience
  • Continuously promote and drive renewals and/or expansion opportunities
  • Manage account escalations by coordinating with internal/external stakeholders

About you

  • A proven work experience of 5+ years in a Customer Success Manager or customer-facing role
  • Has understanding and experience with Infrastructure as Code (IaC) tooling
  • Terraform and AWS experience is a must
  • CloudFormation, Pulumi, Ansible, and Kubernetes experience is a plus
  • Renewal, Expansion, and Growth selling experience
  • Ability to document and report on issues and enhancements
  • Accountability and personal organisation are essential
  • Technical skills required as they relate to the use of the product or service
  • Excellent verbal, written communication, and interpersonal skills

What we offer

  • Competitive salary and equity package

  • Medical, dental and vision plans for employees and any dependents

  • 401k Pension Plan

  • 26 days of paid time off annually + local bank holidays

  • Flexible working hours and a healthy 40-hour workweek

  • Work from anywhere! We are a full-remote company.

  • Learning & education budget

  • Company offsites

  • Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture.

Hiring process

  • 30-minute introductory call with Nuria Requena, Talent Acquisition Manager
  • 45-minute interview with Terry Flowers, Sales Director
  • 45 - minute interview with a Peer
  • Final meeting with the CEO

Our values

Ownership, Transparency, Humility. More here:

Join Us! At Spacelift, you won’t just be working on a technical product - you’ll be part of a team shaping the future of DevOps. Apply to contribute to a platform loved by its users and take your career to the next level!

Job Tags

Work experience placement, Local area, Remote work, Flexible hours,

Similar Jobs

Tumblerware

Contract Social Content Creator (Short-Form Video) Job at Tumblerware

 ...Location: Remote Tumblerwareis growing our social presence, and were looking for ashort-form video content creatorwho knows how to make scroll-stopping content that breaks through the noise. This is acontract rolewith meaningful creative ownership and the opportunity... 

Bishop Arts Theatre

Sales & Digital Marketing Manager Job at Bishop Arts Theatre

The Sales & Digital Marketing Manager is responsible for driving ticket revenue, expanding audience reach, and strengthening the Bishop...  ...development, preferably in performing arts, entertainment, or nonprofit sectors Proven track record of meeting or exceeding revenue,... 

JLG Industries Inc

Motorsports Bodywork Mechanic - Entry Level Job at JLG Industries Inc

 ...About Pratt Miller, an Oshkosh company Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering,... 

Nestfix Maintenance Corporation

Hiring Certified Handyman, HVAC /Plumber/Electrician Job at Nestfix Maintenance Corporation

 ...ensure tasks are completed accurately and efficiently. Requirements: Must provide a copy of his/her certifications Ability to work independently without supervision General understanding of material pricing Ability to complete tasks efficiently and promptly... 

FedEx Services

Seasonal Package Handler Job at FedEx Services

 ...why pay for a gym membership when you can get paid while working out? Warehouse duties include loading, unloading, and sorting of packages of various sizes. Part time Federal Express Corporation (FEC) employees work one shift a day; full time Federal Express Corporation...