Customer Service Job at Hellosunshinetravels, Taunton, MA

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  • Hellosunshinetravels
  • Taunton, MA

Job Description

Customer Service Representative Travel Industry

Remote | Flexible Schedule |

About the Role:
We're looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, you'll provide world-class service to clients before, during, and after their trips ensuring every traveler has a smooth, memorable experience.

Responsibilities:

  • Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

  • Provide quotes, itineraries, and travel recommendations based on client preferences.

  • Handle changes, cancellations, and special requests with professionalism and care.

  • Maintain accurate client profiles and documentation.

  • Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently.

  • Follow up with clients post-travel to ensure satisfaction and encourage referrals.

  • Stay current on promotions, destinations, and supplier policies.

  • Support the sales and travel advisor team by ensuring excellent client experience.

Qualifications:

  • Strong communication and problem-solving skills.

  • Customer service or hospitality experience preferred (travel industry a plus!).

  • Self-motivated and organized, with attention to detail.

  • Comfortable working remotely and managing multiple clients at once.

  • Proficient in using online tools and booking platforms (training provided).

  • Passion for travel and helping others create unforgettable memories!

Perks:

  • Full training and certification programs provided.

  • Flexible work-from-home schedule.

  • Access to travel discounts and exclusive perks.

  • Growth opportunities and performance bonuses.

Job Tags

Remote job, Work from home, Flexible hours,

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