Call Center Manager Job at Bath Concepts Independent Dealers, Phoenix, AZ

Y2s2K0dObHIzZ3FSZ0l5aEhPUHBleHZsZ2c9PQ==
  • Bath Concepts Independent Dealers
  • Phoenix, AZ

Job Description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities:

  • Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service
  • Recruit, train, and develop team members to meet and exceed performance goals
  • Monitor KPIs and implement strategies to improve conversion rates and productivity
  • Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
  • Maintain high standards for call quality and compliance

Qualifications:

  • Minimum 3+ years of call center management experience (home improvement industry a plus)
  • Proven track record of achieving/exceeding sales and service metrics
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Tech-savvy; familiarity with CRM systems and reporting tools

What We Offer:

  • Competitive salary + performance bonuses
  • Medical, dental, vision, and life insurance after 60 days
  • AFLAC coverage available
  • Paid time off and holidays
  • A collaborative team culture with opportunities for advancement

If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

To apply: Send your resume and a brief cover letter or apply here.

Job Tags

Full time,

Similar Jobs

Lee Health

Physician/APP Recruiter Job at Lee Health

 ...Location: Lee Health Corporate Center -4211 Metro ParkwayFort Myers FL 33916 Department: LPG Physician Recruitment Work Type: Full Time Shift: 8:00 am - 4:30 pm Weekdays; Some afterhours/weekend work may be required Minimum to Midpoint Pay Rate: $33.36 -... 

Nestfix Maintenance Corporation

Hiring Certified Handyman, HVAC /Plumber/Electrician Job at Nestfix Maintenance Corporation

 ...ensure tasks are completed accurately and efficiently. Requirements: Must provide a copy of his/her certifications Ability to work independently without supervision General understanding of material pricing Ability to complete tasks efficiently and promptly... 

Nexteer Automotive Corporation

Skilled Trades - Industrial Machine Repair Job at Nexteer Automotive Corporation

 ...Skilled Trade - Industrial Machine Repair(Full & Part Time Positions) Nexteer Automotive Saginaw, Michigan Operations is soliciting candidates for Industrial Machine Repair position. Applicants must have and be able to demonstrate the following skills and attributes... 

Sedgwick

Loss Control Consultant Work Comp Job at Sedgwick

 ...CHST, CIH, CPE, SCHM, CSP. Workers Compensation Requirements High level Risk Management (WC and OSHA) credentialed consultants with a Safety and Environmental background Capable of completing a narrative/consultative report for inventory under programs... 

Tumblerware

Contract Social Content Creator (Short-Form Video) Job at Tumblerware

 ...Location: Remote Tumblerwareis growing our social presence, and were looking for ashort-form video content creatorwho knows how to make scroll-stopping content that breaks through the noise. This is acontract rolewith meaningful creative ownership and the opportunity...