Job Description

Salary: $37,850 - 58,670 per year Requirements:

• Associate degree with 1 year of previous experience in IT or relevant user experience, or
• Minimum of three (3) years of relevant IT experience or user experience
• Epic Certification in ClinDoc, Stork, Orders, Case Management, or Rehab (preferred upon hire, required within 90 days)
• Preference for 2+ years of experience in a healthcare setting
• Strong verbal, written, and customer service skills
• Ability to translate complex technical concepts into easy-to-understand terms for various customer groups
• Proven ability to work independently as well as collaboratively in a team
• Advanced knowledge of procedures, utilities, and operating systems
• Effective analytical and troubleshooting skills with minimal assistance

• Assist in managing the complete life cycle of technology solutions, from analysis and design to deployment and maintenance
• Facilitate end-user technology utilization and ensure system efficiency
• Design and document application modifications, new features, and defect resolutions
• Respond to customer requests and participate in customer meetings
• Occasionally lead customer discussions
• Contribute to improvements in application and workflow processes
• Solve complex problems by analyzing possible solutions using standard procedures
• Build familiarity with the organizations processes and client needs
• Maintain all assigned applications and their version levels
• Provide application support to other teams as needed
• Develop and implement test plans according to established standards
• Complete internal reports and provide status updates to management
• Execute application projects and project plans as per standards
• Adhere to departmental operating procedures and customer service principles
• Perform additional tasks as assigned

• Support

More:

At Endeavor Health, we are a fully integrated healthcare delivery system dedicated to offering quality, community-connected care to over 4.2 million residents across six counties in northeast Illinois. With more than 25,000 team members and 6,000 physicians, we focus on delivering transformative patient experiences and expert care close to home across 300+ ambulatory locations and eight acute care hospitals, all of which have earned recognition as Magnet hospitals for nursing excellence. We encourage our employees to pursue their career aspirations and maximize their professional growth. Our workplace is built on principles of diversity, equity, and inclusion, ensuring compassionate care for our patients and each other.

last updated 3 week of 2026

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